Medical Billing, Coding and Documentation Services

How Good Customer Service Can Improve Your Collection Procedures

Posted by Harold Gibson on Thu, Nov 20, 2014

Good customer service can drastically improve your collection procedures. In medical billing, diplomacy does not equate to "writing off" bad debt. Customer retention, on the other hand, requires diplomacy. It is crucial to keep in mind that a good A/R is also a good customer service representative.

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Tags: Medical Documentation

How Best to Handle Denied Medical Billing Claims

Posted by Harold Gibson on Tue, Nov 18, 2014

Knowing how to best handle a denied claim is essential for correcting a situation and figuring out how to obtain the payment anyway. Unfortunately, denials management is a neglected area of the industry. Most people avoid it because it requires such specialized knowledge of the procedures as well as some intensive labor of talking to different people and filling out numerous forms.

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Tags: Medical Billing

How Can Remittance Management Save Practices Time & Money?

Posted by Harold Gibson on Thu, Nov 13, 2014

Without a doubt, saving time and money is necessary for any medical billing company trying to stay profitable under the current regulations surrounding the healthcare industry. With so many tasks that need to get done efficiently, there is no time for error and extended collections processes. This is why proper remittance management is such an important medical billing tool.
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Tags: Medical Billing

What is Skip Tracking and How Can It Improve A Practice’s Billing Success?

Posted by Harold Gibson on Tue, Nov 11, 2014

Medical practices these days are not nearly as lucrative as they once were. Getting every single bill paid is very important to maintaining profitability, but even the most streamlined and effective billing practices won’t help in collecting a debt if the customer cannot be found. A customer may relocate for a number of reasons, be that for a new job, a new experience or even in an attempt to avoid paying debts. For customers who are missing, skip tracking may be the solution to the next step of the collections process.
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Tags: Medical Billing

Why Your Medical Billing Company Should Provide Pre-RAC Audits

Posted by Harold Gibson on Thu, Nov 06, 2014

Good coding and documentation consists of detecting red flags in billing patterns, which is why your medical billing company should consider providing Recovery Audit Contractors (RACs). RAC programs reduce claim errors, identify both underpayments and overpayments, and expose charges of fraud or abuse.

More than one billion dollars in overpayments have been recovered through RAC programs.

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Tags: Medical Billing

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