| Sales Manager |
| General Description |
Healing patients starts with you. It starts with the chain of events you initiate when you work with M-Scribe - a chain that extends across the country and results in millions of people getting more from their healthcare. M-Scribe is among the most ambitious Medical Documentation companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever. Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another. Headquartered in Framingham, Massachusetts, M-Scribe is a leading provider of Medical-Billing, Medical Transcription EMR/EHR solution services. We're using advance technological advancement to provide better products and services that improve processes and enhance quality and efficiency. We are presently serving more than 25 hospitals of 1,500+ beds and 120 clinics nationwide. We're proud to be the company our customers and their patients count on for solutions to their healthcare document management needs. |
| Current Need |
This position is responsible for the sale of the organization's products in a specified territory within the Primary Care market. The Telesales Rep will grow assigned accounts above base sales activity in order to maximize revenue from each assigned account and will also reactivate assigned accounts and prospect heavy for new business for the company. |
| Position Description |
Responsible for the selling products and services. Duties involve direct one-to-one communication with customer or client. Performs field promotion work and develops new accounts. Demonstrates products and/ or services and provides assistance in the best application of product or services. Answers all questions concerning products or services and refers questions as necessary. May coordinate company product support (including technical sales support) and services to ascertain customer's needs. May close transactions over the phone. May estimate time and sales expenses expected and submit to management. May analyze records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred. Interprets accounts, trends, and records to management. Sell to new and present clients. Contacts prospects and explains features and merits of products or services offered, utilizing persuasive sales techniques. |
| Essential duties and responsibilities of this position include, but are not limited to, the following |
- Contact, qualify and develop on-going relationships with assigned accounts in order to dramatically increase the sales volume.
- Position requires a minimum of 3+ hours daily, on the telephone conducting customer calls. This does not include internal calls required to conduct business.
- Develops account strategies, territory planning and administrative follow-up to ensure a high level of customer satisfaction is maintained. Develops and increases sales revenue to meet assigned targets; closing the sale and uncovering new business opportunities within the assigned territory.
- Stays informed of new products, services and other general information of interest to customers. Checks on competitive activity and develops new methods of retaining and growing their accounts. Builds and maintains strong customer relationships, while increasing sales and maximizing gross profit, meeting assigned sales and gross profit growth objectives.
- Compiles and maintains a detailed, customer database for assigned accounts using Goldmine (customer relationship management system).
- Coordinates, where appropriate, the resolution of account issues to maintain a high level of customer satisfaction to maximize gross profit and sales growth.
- Interface with the marketing team to create and implement specific programs and customized marketing materials for each account as needed.
- Support company-wide marketing and sales initiatives by providing industry market and product trends, sales data, competitor analyses, sales materials and account/customer feedback to the respective market manager.
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| Additional Knowledge and Skills |
- Excellent communications skills (verbal, written and presentation), including cold calling, negotiation and closing skills.
- Aggressive self-starter with a passion for sales and the demonstrated ability to present ideas, gain acceptance, accountable, and build strong customer relationships
- Demonstrated experience handling multiple priorities and a complex workload
- Demonstrated creativity, problem solving, negotiation and conflict resolution
- Familiarity with Customer Relationship Management system (Goldmine, Sales Force or ACT, etc.) and MS Office proficiency.
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| Minimum Requirements |
2+ years sales experience in healthcare service industry |
| Education |
4-year degree in business or related field or equivalent experience |
| Agency Statement |
No agencies please. |