Many medical practice administrators don't understand the intricacies involved in revenue cycle management processes. When they fail to explain to patients the financial side of their visits, patient get annoyed when receiving a statement. Consequently, the patient loses confidence and switch to other providers, leaving practice managers in the dark as to why.
Patients don't understand medical billing complexity because most medical administrators and practitioners do not explain them in clearer terms. Medical administrators and practitioners need to thinking like a patient.