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Improve Patient Billing Experience in a Medical Practice

Patrick Dougherty

While many practices often think about revenue cycle management from a dollars-collected standpoint, looking at the patient’s satisfaction with their financial experience is critical, too. In fact, improving patients billing experience should be a priority for revenue cycle managers, administrators, and leaders. Often, at the crux of that goal is redesigning patient bills, so they’re easy to understand and take action on when patients receive them. 

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Topics: patient billing experience

Secure Payment Processing to Protect Patient Privacy

Patrick Dougherty

HIPAA’s Privacy and Security Rules specify 18 data elements that an individual could use as a means to determine a patient’s identity. The majority of this vulnerable data are easily understood (e.g., name, address, phone number, etc.) and can be applied to nearly any business, however, there are some elements that relate specifically to the healthcare process, including a patient’s insurance information and medical record numbers. One area that is especially vulnerable for all businesses, including medical practices, and physicians is payment processing.

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Topics: patient privacy

10 Ways to Grow Revenue for Senior Living Facility (SLF)

Patrick Dougherty

Ensuring your senior living facility is profitable can sometimes be a bit of a challenge. You have to make sure your current residents are happy consistently and also always to be looking towards working with families to bring in new seniors as space opens up.

Thankfully, there are many small things you can do to help make the process just a bit easier. Here are ten ways to grow revenue for your senior living facility.

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Topics: Grow Revenue for Senior Living Facility

7 Things You Need to Know About Healthcare Consumerism

Harold Gibson

What do you think the term healthcare consumerism means? While it isn’t broadly used as other definitions, the concept is now widely engrained in the way patients think and how we react as providers to their needs.

In most cases, healthcare consumerism means patients making educated and informed decisions based on quality of care within the medical field. However, some people take this to mean broader terms of taking their money elsewhere if they aren’t happy with the level of service provided by their doctor.

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Topics: healthcare consumerism

Improving Revenue Cycle Management at Ambulatory Surgery Center

Harold Gibson

According to BeckersASC.com, Ambulatory Surgical Centers (ASCs) are in a position to be extremely successful in the coming years. Trends like the ability to expand offered procedures, increasing reimbursement for ASCs, growing consumer demand, and migrating care delivery are all weighing in favor of ASCs. However, despite being poised for even great success, it’s always critical to make sure you have your eye on your revenue cycle management to keep your ASC in the green. 

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Topics: Ambulatory surgical center billing, RCM in ASC

About this blog

A place for physicians and other healthcare stakeholders to share and discover information about everything related to running efficient medical practices.

Established in 2002 by a group of physicians, we are a national provider of medical billing services to group practices, clinics, and individual physicians. We also specialize in provider credentialing, payer contract reviews, and medical coding for a wide range of clients - from solo practitioners to multi-site, multi-specialty practices.

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