Helping Medical Practices Make More Money

Since telemedicine is a fairly new care method for most patients, telemedicine billing can be a bit tricky. The guidelines for billing and coding for telemedicine are still being formed and they’re changing, and how you bill can depend on the payer.

In the past, when billing Medicare for telehealth services, the GQ and GT modifiers were essential. However, in 2018, CMS has largely eliminated the need to use the GT modifier on telehealth claims, although there are a couple unique situations when CMS still wants GQ and GT modifiers used. Instead, “Place of Service POS 02” codes must be used on claims for telehealth services.

People today are looking for convenience and a variety of ways to communicate -- whether ordering lunch for delivery, taking an Uber to their destination or fitting in a quick doctor's appointment during a 15-minute window when their schedule is too busy to leave the office. Fortunately, the options for telemedicine continue to expand, and adoption rates by consumers of healthcare are improving. While many patients still appreciate the personal touch found in visiting their family doctor and the relationships built over the years with your practice, ignoring the opportunities presented by offering telemedicine means you're risking the loss of others who are treating healthcare as a commodity. See how telemedicine can complement your current offerings and increase patient retention and overall practice revenue.

Telemedicine billing can be a headache because a virtual visit isn't the same as an in-person visit, it has to be coded differently. This can lead to errors on claims and give insurance companies grounds to deny payment. In order to get compensation for telemedicine visits, billing departments should keep the following tips in mind when processing bills for payers.

As technology continues to advance, it's become clear that telemedicine is the future of patient care. As this trend continues to emerge, it's important to stay up to date on all of the rules and regulations if you want to be successful. By learning how to integrate telemedicine into your medical practice early on, you'll have a head start when it finally does become standard across the board.