Frequently Asked Questions
Call to discuss EHR reduction in costs and to help with comprehensive documentation.How does M-Scribe improve documentation for coding?
Our years of experience with documentation services puts us in a unique position to provide both medical documentation and coding services. Our coding professionals ensure that only relevant content is entered into the EHR and precise CPT, ICD-9 and ICD-10 codes are generated.How do I dictate to M-Scribe?
There are several options for transmitting dictation for documentation:
- Our dedicated toll-free number, 24 hours a day, 7 days a week.
- Handheld digital recorder (ask about our special limited offer for a free digital recorder).
- Smart phone, PDA or similar device.
- Computer microphone.
You can dictate directly by phone or upload recorded files to our secure servers.Will your medical documentation specialist be familiar with my specialty?
Yes, you will be assigned to an experienced team with background knowledge of your specialty.
Can you use my normals /templates?
We will be happy to incorporate any normals, templates or standardized phrasing routinely used in your dictation.How do I receive my documents back?
- They can be uploaded into your EHR.
- Access via our HIPPA-compliant system using a designated ID and Password.
You can download, view, or print transcriptions and reports. Files are securely archived for an indefinite amount of time.
After downloading a documents, how do I open it?
The files are returned in Microsoft® Word (other format options are available).What is the turnaround time?
Standard turnaround time is 24 hours. Dictation submitted before 12:00 midnight EST, is usually returned by the following morning. STAT jobs are turned around in 2-4 hours.Can I dictate over the weekend?
Transcriptionists work 24/7 and standard turnaround time applies.How can you guarantee consistent quality?
M-Scribe is committed to producing excellent results and we recognize that every practice has unique needs. Our dedicated medical transcriptionists and editors work to meet individual requirements.Do you meet HIPAA requirements?
Not only do we meet (and exceed) all HIPAA requirements, many hospitals even use our system.I have an EHR. Can I still benefit from using M-Scribe?
Many of our clients have an EHR and prefer to continue their customary style of dictation. Reports are directly uploaded into your EHR system and can be downloaded for viewing, printing or generating reports. Files are securely archived for an indefinite amount of time.How do you charge?
Based on your preference, it can be arranged by the line, page or project.Do you offer volume discounts?
Yes, if your volume exceeds pre-defined thresholds.
What payment methods are available?
Accounts are billed monthly and payments can be made by check, bank draft or credit card.
Can I test your services?
We will be happy to set up a free, no-obligation trial.
Am I required to sign a long-term contract?
Absolutely not. We retain our clients by providing the best available service and value.
How do I sign up?
Take advantage of our limited time promotion for a free digital recorder (per physician)! Call 888.727.4234 for more details.